I've been told I need a mediation service, but they're not open at the moment. What can I do?

Due to social distancing measures, face-to-face mediation is generally unavailable. However, most services are still providing mediation by other means – such as telephone and video conference.

If you would like a referral to a telephone or video conference mediation service or to learn more about this service, you can call the Family Relationship Advice Line on 1800 050 321. Please be patient and expect longer than usual delays, as there may be increased demand for mediation services during this time.

You can also visit Family Relationships Online, where you can find useful information about other local services to help you take care of yourself and your family during this time. Where possible, remember to communicate with your co-parent to navigate these challenges.

For more useful suggestions, check out this Top Ten Guide for Separated Parents during COVID-19.

If you're feeling unsafe or experiencing domestic or family violence, you can access information, counselling and support through 1800RESPECT website or call 1800 737 732. 1800RESPECT are open 24 hours a day during COVID-19.

If you believe you are in immediate danger please contact the Police in your State on 000.